Refund Policy

Returns

We offer a 30-day no questions asked return policy, if for whatever reason our product did not meet your expectations. Your 30 days start from the day you have received your order. If more than 30 days have gone by your order’s receipt, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, contact us so we can provide return instructions.

Non-returnable items

– Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping

To return your product, you should mail your product undamaged, in its original packaging, with your name and order number on, along with a copy of your receipt or proof of purchase to: WaveLife Technologies USA Inc, c/o Julia Shem – Shipdazzle, 626 1/2 Eucalyptus Drive, El Segundo, CA 90245, United States. Please make sure you email us at concierge@wavelife.com and inform us you are planning to return your order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if shipped without a tracking number.

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